APA (7th ed.) Citation

Hough, D. A. (1993). Telephone skills: Essential telephone english. Heinemann.

Chicago Style (17th ed.) Citation

Hough, David A. Telephone Skills: Essential Telephone English. Oxford: Heinemann, 1993.

MLA (9th ed.) Citation

Hough, David A. Telephone Skills: Essential Telephone English. Heinemann, 1993.

Warning: These citations may not always be 100% accurate.