APA Citation

Hough, D. A. (1993). Telephone skills: Essential telephone english. Oxford: Heinemann.

Chicago Style Citation

Hough, David A. Telephone Skills: Essential Telephone English. Oxford: Heinemann, 1993.

MLA Citation

Hough, David A. Telephone Skills: Essential Telephone English. Oxford: Heinemann, 1993.

Warning: These citations may not always be 100% accurate.