Atención al cliente en los servicios de ocio /
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| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | Spanish |
| Published: |
Madrid :
Paraninfo :
c2001.
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| LEADER | 01434Cam#a22003375a#4500 | ||
|---|---|---|---|
| 001 | 019694 | ||
| 005 | 20160721154948.0 | ||
| 008 | 080308s2001||||sp a ##||||#001|0#spa#d | ||
| 020 | |a 8497320107 | ||
| 040 | |a AR-beUNQ | ||
| 100 | 1 | |a Ford, Robert C |d 1945- |q (Robert Clayton) | |
| 245 | 0 | 2 | |a Atención al cliente en los servicios de ocio / |c Robert C. Ford, Cherrill P. Heaton; revisor técnico de la colección Miguel Ribagorda Serrano. |
| 260 | |a Madrid : |b Paraninfo : |c c2001. | ||
| 300 | |a xxxi, 537 p. ; |c 24 cm. | ||
| 500 | |a Traducción de: Managing the guest experience in hospitality. | ||
| 500 | |a Glosario: p. 509-519. Apéndice: p.521-524. Indice: p. 525-537. | ||
| 650 | 7 | |a Hotelería |2 toit | |
| 650 | 7 | |a Consumidores |2 Spines | |
| 650 | 7 | |a Trabajador hotelero |2 toit | |
| 650 | 7 | |a Sector servicios |2 Spines | |
| 650 | 7 | |a Servicios al cliente |2 toit | |
| 650 | 7 | |a Control de calidad |2 Spines | |
| 650 | 7 | |a Administración hotelera |2 toit | |
| 650 | 7 | |a Ocio |2 toit | |
| 700 | 1 | |a Heaton, Cherrill P |e aut | |
| 700 | 1 | |a Ribagorda Serrano, Miguel |e revisor técnico | |
| 929 | |a COMPRA |b Ciencia y Técnica |c Exp. 827-0517/07 1a. compra |d 57,00 |e 20080213 |f PAT0022579 |j 41442 | ||
| 929 | |a COMPRA |b Ciencia y Técnica |c Exp. 827-0517/07 1a. compra |d 57,00 |e 20080213 |f PAT0022578 |j 41443 | ||
| 929 | |a COMPRA |b Ciencia y Técnica |c Exp. 827-0517/07 1a. compra |d 57,00 |e 20080213 |f PAT0022577 |j 41444 | ||
| 942 | |c LIB |n 0 | ||
| 999 | |c 19485 |d 94872 | ||