ISO 9000 and the service sector : a critical interpretation of the 1994 revisions

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Main Author: Lamprecht, James L., 1947-
Format: Book
Language:English
Published: Milwaukee, Wis. : ASQC Quality Press, c1994.
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Physical Description:xx, 265 p. : il. ; 24 cm.
Bibliography:Incluye referencias bibliográficas (p. 251-256) e índice.
ISBN:0873893131