Cita APA (7a ed.)

(2008). The new gold standart: 5 leadership principles for creating a legendary customer experience courtesy of The Ritz-Carlton Hotel Company. Mc Graw Hill.

Cita Chicago Style (17a ed.)

The New Gold Standart: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company. New York: Mc Graw Hill, 2008.

Cita MLA (9a ed.)

The New Gold Standart: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company. Mc Graw Hill, 2008.