(2008). The new gold standart: 5 leadership principles for creating a legendary customer experience courtesy of The Ritz-Carlton Hotel Company. Mc Graw Hill.
Citação do estilo Chicago (17ª ed.)The New Gold Standart: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company. New York: Mc Graw Hill, 2008.
Citação MLA (9ª ed.)The New Gold Standart: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company. Mc Graw Hill, 2008.
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