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  1. 1
    Book
    Book

    Human resource management : a customer-oriented approach by Newman, Diann R

    Published 1998

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  2. 2
    Book
    Book

    Contact : customer service in the hospitality and tourism industry by Davidoff, Donald M

    Published 1994

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  3. 3
    Book
    Book

    Atención al cliente en los servicios de ocio / by Ford, Robert C 1945- (Robert Clayton), Heaton, Cherrill P

    Published 2001

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  4. 4
    Book
    Book

    Atención al cliente en hostelería / by Chon, Kye-Sung, Sparrowe, Raymond T

    Published 2001

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  5. 5
    Book
    Book

    Diseño y comercialización de productos turísticos locales y regionales / by Milio Balanzá, Isabel

    Published 2004

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  6. 6
    Book
    Book

    El mercado son personas / by Chias, Josep

    Published 1991

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  7. 7
    Book
    Book

    ISO 9000 and the service sector : a critical interpretation of the 1994 revisions by Lamprecht, James L., 1947-

    Published 1994

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  8. 8
    Journal
    Journal

    ALCUTH :

    Fondos disponibles:
    • 2004 (3) ; 2005 (4)

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